Reviews

I’ve been using West Austin Air for 10 years and the service has been flawless.

I scheduled a standard service call to diagnose an issue. Usually they come and they diagnose and charge a $129 fee for diagnostic. However, this time Caleb came, he just slapped a bill of $362 for cleaning a drain line (which I did not approve), I had only approved a service diagnostics call also cleaning drain lines is a maintenance item expected to be part of a regular service call. The two big problems: 1) We had not agreed on repair nor cost. 2) the cost was excessive for a regular maintenance item. When told Caleb about the concern, that we had not even discussed and estimate and he was charging me money he shrugged them off and still charged me. That is not the proper way to treat a customer. Especially given we have done several jobs with them in the past. We have been a recurring customer.

I trust Caleb to fix any problems with my HVAC system.

Another great service call by West Austin Air. You can really count on this team.

Have used West Austin A/C for about 10+ years now. As a local real estate agent, I refer all my commercial and residential service to them. They always deliver such great service and all my clients (even the super picky ones) are absolutely thrilled w them. They are always punctual and provide great updates via text. I highly recommend West Austin A/C.

On time. Efficient. Professional.

Caleb and his crew have been outstanding in diagnosing and fixing our AC and heating problems on several occasions. We had them out a few weeks ago to find out why some rooms were cooler than others and he was able to make adjustments in the attic that we didn't even know were possible. Highly recommended.

Best service!

Highly recommended by people I trust. They exceeded my expectations. On time, courteous, informative and priced fairly. They are on my list of trusted contractors and I will continue to use them in the future!

I had 2 heat pumps and 2 air handlers replaced in my home. Along with all new duct work. I was extremely satisfied with their work. Gave me several options to choose from and clearly explained everything. They pay great attention to every detail in the install. There was minor issue with one of the new thermostats. And quickly stopped by the next day to take care of it. I highly recommend them.

West Austin Air is a local company we have used since 2014. They respond quickly and do a great job. Caleb and his team are friendly and experienced. I highly recommend using them.

West Austin Air Conditioning cares. Just the best! I don't think they can be underpriced for new service and the respond quickly.

Caleb is so nice and tidy and professional! Thank you for the extra customer service!

Outstanding service as always!

Great response time and professional service with fair prices. Highly recommend.

Had a great experience with this company. 2 previous companies did not deliver. 3rd time was the charm for me. I think Bryan is great and appreciate the consistency of having him be the one that handles my service calls. Like the personalized service.

Quick, convenient, and honest.

We had Caleb and team replace an AC unit earlier this spring. Once the temps came up, the drain became clogged and the unit was inoperable. Caleb came out the afternoon that we called and took care of the problem without charge. We appreciate the attitude and quick response. Don't hesitate to reach out. Update: Same issue came up last weekend. They were here Mon afternoon and resolved the issue quickly. They also replaced one of the components that was questionable. No charge as part of the install completed in the spring. Update: Bryan was here again today for the same issue. After looking closely at the issue, I can see why the problem has come back. I believe Bryan has resolved it this time. We'll report back.

On time. Efficient. And friendly.

Top notch customer service. I needed the dryer vent cleaned out and they came out almost immediately. Bryan Blair was my tech and he was great. As is typically the case it wasn’t as straight forward as it could have been and he went above and beyond to help out. Highly recommend. I will also now give them some HVAC work on some of my properties. Top Notch

Perfect replacement of my air handling unit in a difficult location in my house.

Great communication and professionalism.

If you want a crew that stands behind their work, this is the one. I've been so impressed with their repeated work to fix issues after a major upgrade. Caleb and Brian are awesome. Give them a shot at your next AC call.