Reviews
At West Austin Air Conditioning we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites.
Read what other customers have said about us.
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See What Our Customers Have to Say - 329 Reviews

Edgar Fernando Arriaga Garcia
03/13/2026
03/13/2026
I scheduled a standard service call to diagnose an issue. Usually they come and they diagnose and charge a $129 fee for diagnostic. However, this time Caleb came, he just slapped a bill of $362 for cleaning a drain line (which I did not approve), I had only approved a service diagnostics call also cleaning drain lines is a maintenance item expected to be part of a regular service call. The two big problems:
1) We had not agreed on repair nor cost.
2) the cost was excessive for a regular maintenance item.
When told Caleb about the concern, that we had not even discussed and estimate and he was charging me money he shrugged them off and still charged me. That is not the proper way to treat a customer. Especially given we have done several jobs with them in the past. We have been a recurring customer.

Kasey Dalby
02/03/2026
Located in Lakeway
02/03/2026
Located in Lakeway
Have used West Austin A/C for about 10+ years now. As a local real estate agent, I refer all my commercial and residential service to them. They always deliver such great service and all my clients (even the super picky ones) are absolutely thrilled w them. They are always punctual and provide great updates via text. I highly recommend West Austin A/C.

Paul Green
01/26/2026
01/26/2026
Caleb and his crew have been outstanding in diagnosing and fixing our AC and heating problems on several occasions. We had them out a few weeks ago to find out why some rooms were cooler than others and he was able to make adjustments in the attic that we didn't even know were possible. Highly recommended.

T Hill
01/08/2026
01/08/2026
I had 2 heat pumps and 2 air handlers replaced in my home. Along with all new duct work. I was extremely satisfied with their work. Gave me several options to choose from and clearly explained everything. They pay great attention to every detail in the install. There was minor issue with one of the new thermostats. And quickly stopped by the next day to take care of it. I highly recommend them.

Terry Kelley
11/18/2025
Located in Lakeway
11/18/2025
Located in Lakeway
We had Caleb and team replace an AC unit earlier this spring. Once the temps came up, the drain became clogged and the unit was inoperable. Caleb came out the afternoon that we called and took care of the problem without charge. We appreciate the attitude and quick response. Don't hesitate to reach out.
Update: Same issue came up last weekend. They were here Mon afternoon and resolved the issue quickly. They also replaced one of the components that was questionable. No charge as part of the install completed in the spring.
Update: Bryan was here again today for the same issue. After looking closely at the issue, I can see why the problem has come back. I believe Bryan has resolved it this time. We'll report back.

Eric Chase
10/30/2025
Located in Lakeway
10/30/2025
Located in Lakeway
Top notch customer service. I needed the dryer vent cleaned out and they came out almost immediately. Bryan Blair was my tech and he was great. As is typically the case it wasn’t as straight forward as it could have been and he went above and beyond to help out. Highly recommend. I will also now give them some HVAC work on some of my properties. Top Notch
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